Impersonal presale process

Goals of formalization. We strive for efficiency and transparency. By formalizing the presale process, we set ambitious but achievable goals. We wanted to create a system that would allow us to: Clearly allocate responsibility. Each team member should know exactly their tasks and area of responsibility. This will help to avoid duplication of work and increase the efficiency of interaction. Increase the effectiveness of the preset. Clearly defined processes and quality criteria will allow us to process customer requests faster and better, increasing conversion and reducing transaction closing time.