End User Engineering Lead

Department: IT

Locations: London

About the Team

This is a newly formed team spearheaded in London. The role has a global reach, providing leadership and oversight across multiple time zones, including the US and Yerevan. The team’s primary mandate is to transform the employee technology experience, shifting from traditional IT support to a modern, automated, and security-first engineering discipline. The Lead will establish the foundation, recruit top talent, and drive a culture of continuous improvement through AI, deep automation, and integration.

About the Role

This is a critical leadership position to spearhead the creation and development of a new End User Engineering (EUE) team in London. The primary mandate is to transform the employee technology experience from traditional IT support to a modern, automated, and security-first engineering discipline.

What you’ll do

  • Establish and Lead the Global End User Engineering (EUE) Team: Define the organizational structure, actively recruit and mentor the founding team, and establish a high-performance, engineering-led culture. Successfully manage the technical team across multiple time zones (US and Yerevan)
  • Drive Deep Automation and AI Integration: Champion the strategy for intelligent automation to eliminate toil and reduce MTTR. Proactively explore and implement AI/ML solutions for intelligent service routing and predictive issue detection
  • Engineer and Integrate Enterprise Workflows: Design, build, and maintain robust, scalable integrations between core enterprise applications (identity, HRIS, collaboration, service tools) to create seamless, automated employee experiences
  • Own Core SaaS Application Enhancement: Take engineering ownership of, and strategically enhance, critical enterprise SaaS applications, including Slack, G-Suite, Jira, JAMF, and Glean, ensuring high reliability
  • Execute the Strategic Technical Roadmap: Develop and execute the long-term vision and technical roadmap for EUE, integrating agile engineering methodologies like CI/CD and Infrastructure as Code principles
  • Ensure Security and Compliance Posture: Work in close collaboration with Corporate Security (CorpSec) to define and enforce robust system security standards across all managed applications and devices. Partner with the Privacy team on compliance and execute regular security and compliance audits

What you’ll need

  • 5-7+ years of progressive experience in IT Operations, Infrastructure, or End User Services, with a minimum of 2 years in a Team Lead or Managerial capacity building technical teams
  • Proven experience successfully leading and managing geographically or time-zone distributed technical teams (e.g., US, Europe, Yerevan)
  • Strong hands-on engineering experience with the core technology stack including Slack, G-Suite, Jira, JAMF, and similar collaboration/device management applications
  • Demonstrable experience successfully delivering and maintaining automation platforms, workflows, and integrations using technologies like Python, JavaScript, or dedicated iPaaS solutions
  • Strong working knowledge of IT security principles, access control models, and experience collaborating with security teams on compliance and audit remediation
  • Acumen for building an engineering-led culture focused on scalability, continuous improvement, and integrating agile methodologies (like CI/CD/IaC)

What's in it for you

  • Competitive equity package
  • Health insurance for you and your family
  • Corporate pension plan
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

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How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

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