Austin, Texas, United States, Los Angeles, California, United States, New York, New York, United States

Customer Success Consultant

About the Role

In this role, you will work with our largest and most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise. To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a technical solutions consultant for the internal Miro CS organization, and lead post-sale value based engagements with customers. You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs.

About the Team

Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. As a Solutions Consultant, you will play an integral part in advancing our customer’s digital transformation and maturity of their usage of Miro.  You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

What you’ll do

  • Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
  • Run technical onboarding and deployment for our largest and most strategic Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
  • Lead technical solutions consulting engagements with customers
  • Ensure onboarding and migrations projects are delivered on time and completed according to plan
  • Ensure flawless integration with other systems and apps, including identity management and other SaaS products and internal systems..
  • Advise customer on user management and account set-ups based on security, governance, collaboration and growth needs
  • Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
  • Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams

What you’ll need

  • 4+ years customer-facing experience, preferably in Customer Onboarding/Implementation or Service Delivery at a SaaS company
  • Experience with identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
  • Experience supporting customers with developing custom integrations/apps using REST APIs/Web SDK and SaaS applications
  • Proficiency in conveying technical and business knowledge to customers to drive outcomes
  • Ability to connect with customers from end-users to C-level
  • Excellent communication skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
  • You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes

What’s in it for you

  • Excellent Medical, Dental + Vision health benefits
  • Competitive salaries + Flexible time off
  • 401k matching + Stock options
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Distributed team across offices globally

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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