New York, NY

Senior Solutions Engineer, Professional Services

About the team

Since its inception in 2020, the Solutions Engineering Team is a force to be reckoned with, as we have grown rapidly from 1 to ~30 people globally. Our team’s mission is to be technical solutions champions for both the customers’ and partners’ needs - we bring the Miro product to life within the complex environment of our customers.

About the role

As a Solutions Engineer for the Professional Services vertical, you’re a critical link between the Go-To-Market and the Product/Engineering sides of Miro. You’ll be a key partner to the Sales, Customer Success, and Partnerships teams in building out this new vertical and shaping how our Professional Services customers use Miro.

What you’ll do

  • Act as a technical product advisor to our Enterprise PSP customers, both pre and post-sales
  • Work in collaboration with Sales to lead discovery to identify technical requirements & pain points
  • Architect and demonstrate our product solutions that showcase qualitative and quantitative business value
  • Communicate customer needs and product feedback to Miro’s product management, engineering, marketing, and sales teams
  • Serve as product expert with deep understanding of our integrations, APIs, application security, and line of business use cases
  • Play a part in meeting & exceeding quarterly revenue targets for the go-to-market function 

What you'll need

  • 3+ years of Solutions/Sales Engineering at SaaS company
  • 1+ year of working at a Professional Service Provider (Consulting Firms) or experience selling SaaS into PSPs 
  • Experience with identify providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
  • Familiarity with REST APIs/Web SDK and SaaS applications
  • Proficiency in conveying technical value based and business knowledge to customers to drive outcomes
  • Ability to connect with customers from end-users to C-level
  • Strong critical thinking and problem-solving skills to overcome objections
  • Strong prioritization and project management skills
  • Ability to collaborate with your cross functional teammates

What’s in it for you

  • Excellent Medical, Dental + Vision health benefits
  • Scrappy scale-up environment with hyper growth potential where you’ll learn best in class skills
  • Competitive salaries + Flexible time off
  • 401k matching + Stock options
  • Free lunches + Office snacks
  • Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
  • Opportunity to work for a globally diverse team distributed across 11 hub locations

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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