Amsterdam, Netherlands

Head of Customer Success Consulting EMEA

About the team

Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. As a Solutions Consultant, you will play an integral part in advancing our customer’s digital transformation and maturity of their usage of Miro.  You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as our baseline.

About the role

In this role, you will be responsible for leading a team of Customer Success Consultants who are tasked with successfully onboarding new customers, as well as supporting engagements to help aid our customers with technical solutions, digital transformation, and hybrid work strategies. You will help streamline and scale the onboarding and migrations processes, including working cross functionally with Product, Operations and Customer Success to maximize our impact on customer outcomes. You will partner with the Head of Customer Solutions to identify value added services to better serve our customers and enhance their usage of Miro. You and your team will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our product evolves with the customers’ needs.

What you’ll do

  • Partner with Success and Operations Leaders to build repeatable, scalable onboarding,  migration processes and resources, as well as identifying additional solutions oriented customer engagement opportunities
  • Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
  • Ensure your team’s projects are delivered on time and completed according to plan
  • Identify and coordinate skill development and training opportunities for your team
  • Work cross-functionally with Product to prioritize Enterprise Admin features at scale
  • Hire, train and mentor your team to develop project delivery, consultative relationship management, problem solving skills and technical competence
  • Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams

What you’ll need

  • 3+ years of Professional Services delivery or related role preferably within a SaaS organization.
  • 1+ year(s) as a Lead/Manager of an Onboarding, Professional Services or related team as a SaaS organization
  • Solid understanding of Enterprise SaaS applications and collaboration technology, including identity providers and enterprise security solutions
  • Experience leading and crafting technical projects and/or onboarding engagements, engaging with, and motivating change across multiple levels of IT, Executives and organizations.
  • Broad experience working with Enterprise level customers, comfort in navigating a large organization and confirmed past involvement in building strong cross-functional relationships internally

What's in it for you

  • Competitive equity package
  • Medical Insurance coverage
  • Travel allowance for your commute
  • Lunch, snacks and drinks provided
  • Allowance to facilitate remote working during WFH period
  • Weekly team activities (even virtually) to keep the spirits high
  • Opportunity to work for a truly global team
  • Inspiring workplace in the heart of Amsterdam

 

 

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About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! 



At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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