Sydney, AUS

Enterprise Customer Success Manager

Customer Success

About the team

Miro is growing its Customer Success team and we are looking for customer-focused individuals to join us! A Customer Success Manager on our Enterprise Team has many responsibilities from onboarding customers and setting them up for success to deepening relationships with our existing customers and increasing the value they get from our services. Each role at Miro is based at one of our physical hubs and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with a 3 days a week in office culture as our baseline.

About the role

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

  • Manage a portfolio of roughly 50 Enterprise customers
  • Maximize customer retention metrics
  • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements
  • Identify, track and improve the health status of each of your customers
  • Ensure product adoption by onboarding new customers and new teams
  • Make sure that customers get maximum value from Miro through training and enablement
  • Work closely with Account Managers to identify additional license opportunities.
  • Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success.

What you'll need

  • 3+ years in a customer-facing role managing complex accounts.
  • Strong written and verbal communication skills.
  • Passionate and excited about the prospect of helping build out our Enterprise Customer Success processes.
  • Quick learner and can work effectively in an ever-changing fast paced environment.
  • Strong interpersonal skills as you collaborate with various stakeholders within Miro.
  • Proactive mindset and excellent time management skills.
  • Willing and able to travel abroad occasionally.

What’s in it for you

  • Stock Option Grant
  • Medical Insurance stipend
  • Allowance to facilitate remote working during WFH period
  • Weekly team activities (even virtually) to keep the spirits high
  • Distributed team across offices globally in San Francisco, Los Angeles, Austin, Amsterdam, and Perm

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Datadog, Shopify, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! 

Check out our career page for all our open roles or hop onto this Miro board to learn more about us!

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