Amsterdam, NL

Customer Support Team Lead

Customer Support
Customer Support

About the team

The Miro Support Team is a vital function of Miro. What's so special about us?

We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Miro's ever-changing product roadmap.

Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth.

We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious and have a collaborative mindset, come join our Miro Support team!

What you’ll do

  • Build and lead the team of Customer Support Representatives and Technical Support Engineers
  • Grow your team by conducting regular 1:1’s, coaching and providing continuous feedback
  • Be a part of Global Support Leadership team and contribute to the success of the whole CS department
  • Be a power user of Miro and acquire a thorough understanding of our product and internal systems
  • Help your direct reports with the toughest cases and escalations
  • Collaborate within and outside of your team to support broader business objectives
  • Lead or participate in projects to improve our internal team or external company processes

What you’ll need

  • High proficiency in English (С-1/С-2). German or French would be a huge advantage
  • Bachelor degree in tech, business, psych or sociology
  • Servant leadership style
  • Strong problem solving skills
  • An effective collaborator; supportive of other team members in their success
  • Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
  • Ability to monitor the progress of your projects and anticipate roadblocks
  • Cross-functional work experience with Sales, Success & Engineering teams
  • 4+ years in customer-facing roles in tech companies; SaaS is a huge plus
  • 2+ years of people management experience (leading 5-15 individual contributors)

What's in it for you

  • Stock Option Grant
  • Medical Insurance coverage
  • Travel allowance for your commute
  • Lunch, snacks and drinks provided
  • Allowance to facilitate remote working during WFH period
  • Weekly team activities (even virtually) to keep the spirits high
  • Opportunity to work for a truly global team
  • Inspiring workplace in the heart of Amsterdam

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 10 million users, Miro is trusted by Dell, Cisco, Salesforce, PWC, EY, Deloitte and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you! 

Check out our career page for all our open roles or hop onto this Miro board to learn more about us!

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