Customer Support Representative

As a Customer Support Representative, you will influence the company's continued success and represent Miro to its customers. As it is a wide scope skill position in our fast growing team, high performers will certainly have opportunities for growth. We owe this success to our talented and energetic team of smart, friendly, and professional employees, and we are looking for the same qualities in you. We think that work should be both challenging and fun. We're growing rapidly and providing excellent opportunities for professional development.

What you’ll do

  • Manage customer service inquiries via different communication channels (email, chat, Facebook, Twitter, etc.) in English during your shift (11.30am - 8.30pm PT = 9h - 1h lunch)
  • Explain product features and resolve customer service issues according to company standards
  • Work with our global team to produce a world class customer experience
  • Perform special projects associated with the Customer Support Team

What you'll need

  • Quick learner and can work effectively in an ever-changing startup environment
  • Strong communication skills - verbal and written
  • Attention to detail and accuracy
  • Teamwork skills

What’s in it for you

  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Brand new office in DTLA
  • Team outings 

About Miro

Miro is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 3 million managers, designers, agile coaches, marketers, and other professionals collaborate, visualize and collect ideas and share their work using our product. We have more than 8,000 paying customers from the world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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