Customer Training Specialist

It's an amazing time to be at Miro. We are changing the way people collaborate but can't do it without enabling our users. The Customer Training Specialist has many responsibilities from researching and designing training, facilitating workshops, hosting webinars, and hosting virtual and in-person instructor-led training.Your role will be critical in supporting the education of Miro's user base at scale. With an emphasis on live training and 1:many strategies, you will help our users achieve their desired outcomes with our platform.

Be one of the founding members of the Customer Education team at Miro! Work closely with colleagues in customer success and customer support to improve the overall customer experience. You will also have the incredible opportunity to help build a new office hub in Austin!

What you’ll do

  • Conduct regular instructor-led trainings, both virtual and in-person.
  • Conduct regular training webinars
  • Become a Miro product expert.
  • Partner with Customer Success Managers to plan and facilitate training events with enterprise customers.
  • Participate in community events - virtual and in-person.
  • Research, design, develop, and update training content and tracks on using Miro.
  • Maximize metrics such as attendance, satisfaction scores, and changes in product behavior of educated users.
  • Partner with cross-functional teams to align on adoption strategies and drive business outcomes.
  • Work with our global team to produce a world class customer experience.

What you'll need

  • You have 2+ years experience building and hosting highly engaging product training in a variety of modalities in consultation with your stakeholders, ideally in the software industry.
  • Strong written and verbal communication skills.
  • Exceptional EQ skills.
  • Passionate and excited about the prospect of helping build a Customer Education function from scratch.
  • Quick learner and can work effectively in an ever-changing startup environment.
  • Knowledge in agile, product management, and design methodologies is preferred

What’s in it for you

  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • Catered lunches + free snacks and drinks
  • Brand new office coming soon!
  • Team outings 

About Miro

Miro is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 3 million managers, designers, agile coaches, marketers, and other professionals collaborate, visualize and collect ideas and share their work using our product. We have more than 8,000 paying customers from the world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

Apply for this role
International offices
Los Angeles, San Francisco, Austin
Amsterdam
Perm
Miro Hackathon
Miro Hackathon
Miro Hackathon
Miro Hackathon
Miro Offsite 2019
Miro Competitive salary
Miro Learning & development
Miro Full medical coverage
Miro Catered lunches
Miro Flexible PTO
Miro Company equity
Miro Fun team
Miro 401K plan
Miro Team events
Miro Competitive salary
Miro Company equity
Miro Learning and development
Miro Fun team
Miro Health insurance reimbursement
Miro Catered lunches
Miro Commute reimbursement
Miro Team events
Miro Co-working community
Miro Competitive salary
Miro Company equity
Miro Learning and development
Miro Fun team
Miro Health insurance
Miro Inspiring office
Miro Breakfasts, dinners, and snacks
Miro Team events
Miro Hackathons, meetups, conferences
Get Miro app
Add ideas, digitize sticky notes, and leave comments on the go with Miro mobile app